PCTG Consumer Complaint Report Record ID#: 1140630787

Date of Report Submission: 02/22/06

Complaint Comments:

PENNSYLVANIA DEPARTMENT OF INSURANCE: State Farm Insurance Company Staff Appraiser Mr. Stewart Pague #137111 prepared a incomplete and noncompliant damage appraisal at our repair facility on Feb.17-06. We have attached a complete report for further review. Please investigate and request the insurance company comply with Pa. State Law and Regulations. This vehicle is currently in our care and custody waiting for proper appraisal of damages. Stephen Behrndt No.276003

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Act 367 Title 63
Unprofessional Behavior
Non-itemized listing of all damages
Non-Independent Appraisal
No regard for Public Safety
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Crawford's Auto Center, Inc.

State Appraiser License: 276003

Shop Representative: STEPHEN BEHRNDT

Address: 302 W. UWCHLAN AVE.

City: DOWNINGTOWN

State: PA

Zip: 19335

Phone: 610-269-1610

Insurance Information

Insurance Company: STATE FARM INSURANCE COMPANY

Claim Number: 38-K844-58001

Insurance Company Representative: STEWART PAGUE

Date of Loss: 2-17-06

Appraiser License Number: 137111

Insurance Company Phone: 1-800-839-8050 x 8526

Legislator Information

Consumer Legislative Representative: Dailey, Mary Ann R. (R) - District 146

Consumer Senator: Rafferty, Jr. , John C. (R) - District 44

Repair Facility Legislative Representative: Schroder, Curt (R) - District 155

Repair Facility Senator: Thompson , Robert J. (R) - District 19