PCTG Consumer Complaint Report Record ID#: 1140891814
Date of Report Submission: 02/25/06
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Crawford's Auto Center, Inc.
State Appraiser License: 276003
Shop Representative: STEPHEN BEHRNDT
Address: 302 W UWCHLAN AVE.
City: DOWNINGTOWN
State: PA.
Zip: 19335
Phone: 610-269-1610
Insurance Information
Insurance Company: STATE FARM INSURANCE COMPANY
Claim Number: 38-K845-35001
Insurance Company Representative: LISA BARKESDALE - MANAGER
Date of Loss: 2-21-06
Appraiser License Number: UNKNOWN
Insurance Company Phone: 800-839-8050
Legislator Information
Consumer Legislative Representative: Schroder, Curt (R) - District 155
Consumer Senator: Rafferty, Jr. , John C. (R) - District 44
Repair Facility Legislative Representative: Schroder, Curt (R) - District 155
Repair Facility Senator: N/A
Complaint Comments:
PENNSYLVANIA DEPARTMENT OF INSURANCE: This complaint is an attachment to PCTG Complaint #2108375871. Stewart Pague's Manager a Lisa Barkesdale, contacted our consumers by phone and advised our facility would not allow them to inspect the supplemental damages on their vehicle when in fact, it was State Farm's position to not inspect when given the opportuity during Pague's visit. We asked Pague several times to inspect the Miller's vehicle however, he declined advising he was ordered by his manager, Lisa Barkesdale to not inspect one without the other. This represents unprofessional behavior on Lisa Barkesdale part as a Manager for State Farm Insurance Company and reflects the entire behavior by this insurance company while handling claims at our facility. Please investigate immediately. Due to the behavior of Mr. Pague and Ms. Barkesdale we would appreciate the Department intervene and request re-appraisal by a different State License Appraiser, as per our consumer's rights within the Regulation. Thank You, Stephen Behrndt No.276003