PCTG Consumer Complaint Report Record ID#: 1141742965

Date of Report Submission: 03/07/06

Complaint Comments:

Mr. Leonard inspected the loss vehicle on 3-6-06. The left front fender is being replaced, and the left front door of the vehicle needs to be refinished for color match. There were unrelated dents at the rear of the left front door, and at the front of the left rear door. State Farm wrote an estimate to repair these dents, and subtracted the amount ($1,375.19) from the estimate. Mr. Leonard explained that he was following State Farm's company policy in doing this.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Non-Independent Appraisal
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Cicconi Auto Body

State Appraiser License: Robert J Cicconi 153336

Shop Representative: Robert J Cicconi

Address: 300 S Gov Printz Blvd

City: Lester

State: PA

Zip: 19029

Phone: 610-521-2286

Insurance Information

Insurance Company: State Farm

Claim Number: 38-K854-03601

Insurance Company Representative: Tom Leonard

Date of Loss: 2/27/06

Appraiser License Number: 152267

Insurance Company Phone: 888-713-4694

Legislator Information

Consumer Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Raymond, Ron (R) - District 162

Repair Facility Senator: Erickson , Edwin B. (R) - District 26