PCTG Consumer Complaint Report Record ID#: 1147355041
Date of Report Submission: 05/11/06
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: PENN DELL AUTO BODY INC
State Appraiser License: 144037
Shop Representative: George Moore
Address: 1360 Market Street
City: Linwood
State: Pa
Zip: 19061
Phone: 610 485 0545
Insurance Information
Insurance Company: NATIONWIDE GENERAL INS. CO.
Claim Number: 5837C 86898504280601G/D1
Insurance Company Representative: Jack Lammy
Date of Loss: 04/28/06
Appraiser License Number: 275974
Insurance Company Phone: 267 210 3428
Legislator Information
Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160
Consumer Senator: Pileggi , Dominic F. (R) - District 9
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
Appraiser always refuses to pay for needed repair operations to properly restore vehicles to pre-loss condition. The vehicle in for repairs is a 2004 Ford Taurus and is a claimant`s vehicle with only 16538 miles on it yet according to Mr.Lammy he is only allowed to pay for aftermarket and recondioned parts. He also continuously displays no concern for the quality and the claimant`s needs for a proper repair . His decisions are not his own as he openly admits that Nationwide tells him not to pay for the nessessary repairs. By his insistance on using these lower valued parts the vehicle owner will suffer a sub-standard repair and the vehicle will be diminished in value. If owner elects to pay the difference for OEM parts then Nationwide as usual is getting away with another sub-standard repair at the owners expense. How is Nationwide able to get away with a continuing disregard for third party claims?'