PCTG Consumer Complaint Report Record ID#: 1153172195
Date of Report Submission: 07/17/06
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: North Star Automotive
State Appraiser License: 131559
Shop Representative: KEITH A STEPHENS
Address: 4230 FRITCH DRIVE
City: BETHLEHEM
State: PA
Zip: 18020
Phone: 610 865 9646
Insurance Information
Insurance Company: TRAVELERS
Claim Number: URM0316001
Insurance Company Representative: DALE SMITH
Date of Loss: 04-25-06
Appraiser License Number: 131740
Insurance Company Phone: 6103713945
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: Freeman, Robert L. (D) - District 136
Repair Facility Senator: Boscola , Lisa M. (D) - District 18
Complaint Comments:
SHOP CONTACTED TRAVELER SUPPLEMENT DESK 7-14-06 REQUESTING SUPPLEMENT. SHOP WAS TOLD BY DALE SMITH TO FORWARD REQUEST BY FAX AND PICTURES BY EMAIL TO HIM FOR HIS REVIEW. SHOP COMPLIED AS REQUESTED. SHOP RELEASED VEHICLE IN GOOD FAITH TO OWNER HAVING NOT HEARED FROM MR. SMITH. WHEN THE SHOP CALLED MR. SMITH 7 17 06 FOR A EXPLANATION ON HIS WHAT WE FELT WAS A SHORT SUPPLEMENT MR. SMITH TOLD THE SHOP HE CAN ONLY WRITE WHAT IS IN HIS DATA BASE. HE STATED WE WERE NICKLE/DIME-ING HIM AND HE WRITES SUPPLEMENTS FOR OTHER SHOPS AND THEY ARE ACCEPTED AS HE WRITES THEM. HE TOLD ME TO CALL THE ORIGINAL ADJUSTER IF I WANTED TO BE PAID FOR WHAT WE DID ALSO STATING "HE DOES NOT NEED THIS" AND HUNG UP THE PHONE. ITEMS SHOP REQUESTED TO BE PAID IN FULL FOR AND NOT ARE: CLEAN FOR DELIVERY SHORT $7.00, COLOR SAND AND BUFF SHORT $37.00, BACK TAPE EDGES SHORT $25, SEAM SEALER SHORT $4.00. TOTAL $73.00 PLUS $4.38 SALES TAX = $77.38. SHOP FEELS MR. SMITH AS A LICENSED APPRAISER SHOULD HAVE CONTACTED THE SHOP TO REVIEW ITEMS HE WAS NOT PAYING TO COME TO A AGREED PRICE OF THE SUPPLEMENT.