PCTG Consumer Complaint Report Record ID#: 1189541069
Date of Report Submission: 09/11/07
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Crawford's Auto Center, Inc.
State Appraiser License: 276003
Shop Representative: STEPHEN BEHRNDT
Address: 302 W. UWCHLAN AVE
City: DOWNINGTOWN
State: PA
Zip: 19335
Phone: 610-269-1610
Insurance Information
Insurance Company: TRAVELERS INSURANCE COMPANY
Claim Number: UJG5846001
Insurance Company Representative: BOB BAKER
Date of Loss: 8-21-07
Appraiser License Number: 138411
Insurance Company Phone: 1-800-842-9897
Legislator Information
Consumer Legislative Representative: Schroder, Curt (R) - District 155
Consumer Senator: Dinniman, Andrew E. (D) - District 19
Repair Facility Legislative Representative: Schroder, Curt (R) - District 155
Repair Facility Senator: Dinniman, Andrew E. (D) - District 19
Complaint Comments:
Pa. Department of Insurance: Travelers Staff Appraiser Mr. Robert Baker #138411 underwrote our client's appraisal during his initial inspection. When we requested a supplemental inspection of the loss Mr. Baker again underwrote the supplemental appraisal. Baker's original appraisal @ $2,429.37 increased to $4,038.60 after we requested 3 supplemental request to Travelers. The final 2 request handled by another appraiser. We have witnessed a change of behavior by the motor physical damage appraisal staff working for Travelers Insurance Company over the past 6 months. It appears a directive to "low-ball" consumer claims during the initial inspection has become a standard practice by this insurance company. Is this low-balling practice a statewide issue, a Chester County issue or a single business issue between our repair facility and Travelers? We are not aware of any reason why Travelers Insurance would underpay consumer claims at our facility however, this situation would be the responsibility of the Insurance Department to investigate.''' Please contact us for supporting documentation during your enforcement investigation. Regards, Stephen Behrndt #276003