PCTG Consumer Complaint Report Record ID#: 1191616523

Date of Report Submission: 04/16/17

Complaint Comments:

Gets better as always in this industry, Derrick Jones comes out and agrees with all repairs needed and that we discussed for the supplement, and tells me we are good and he would email me a copy. That was fine until the next day that everything that was discussed was omitted due to managers influence, Again these people could not tie there own shoes, its like 3 grade all over again, its amazing they graduate college, I never saw a bunch of complete incompetent people in my life. They should of just joined the military because they need to be told what to do, to get threw life. Also I questioned him about smoking in the company vehicle and he thought that was a big joke too. Again these two people (robots) are never allowed back in my shop. see enclosed email 2015 Ford Fusion - Phillip Siverstone DJ Derrick L Jones Reply| Wed 4/5, 9:39 AM You You replied on 4/9/2017 2:42 PM. silverstone.pdf 58 KB Download Save to OneDrive - Personal Brad, Attached is the estimate for the fusion after the supplement. You will notice that I added tint time to the estimate in lieu of extending the clear to the additional panels. I discussed this with Nate this morning and he will be giving you a call to discuss some of the customers concerns https://design.progressive.com/images/Design_LinearElements5.jpg Derrick Jones Progressive Casualty Insurance Company Managed Repair Rep

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Refusal to re-inspect vehicle
Refusal to leave copy of appraisal
Refusal or Failure to Sign
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: V & J Collision Inc.

State Appraiser License:

Shop Representative: Brad Runge

Address: 229 W. Lancaster Ave.

City: Paoli

State: PA

Zip: 19301

Phone: 610-644-2797

Insurance Information

Insurance Company: Progressive

Claim Number: 17-2314323-01

Insurance Company Representative: Derrick Jones

Date of Loss: 03/23/2017

Appraiser License Number: 766033

Insurance Company Phone: 215-495-4661

Legislator Information

Consumer Legislative Representative: Kampf, Warren (R) District 157

Consumer Senator: Fontana, Wayne D. (D) District 42

Repair Facility Legislative Representative: Kampf, Warren (R) District 157

Repair Facility Senator: Fontana, Wayne D. (D) District 42