PCTG Consumer Complaint Report Record ID#: 1317392358
Date of Report Submission: 03/27/13
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: GA Collision Center
State Appraiser License: NONE
Shop Representative: ART AGATSIOTIS
Address: 510 WEST COBBS CREEK PRKW
City: YEADON
State: PA
Zip: 19050
Phone: 610 626 3176
Insurance Information
Insurance Company: ALLSTATE INS.CO.
Claim Number: 000272519414D01
Insurance Company Representative: MANAGEMENT/MICHEAL KELLY
Date of Loss: 12/24/12
Appraiser License Number: 606831
Insurance Company Phone: 800 776 4510
Legislator Information
Consumer Legislative Representative: Adolph, William F., Jr. (R) - District 165
Consumer Senator: Erickson, Edwin B. (R) - District 26
Repair Facility Legislative Representative: Waters, Ronald G. (D) - District 191
Repair Facility Senator: Williams, Anthony H. (D) - District 8
Complaint Comments:
Allstate's new management is instructing their staff appraisers to take a 5% - 10% arbitrary discount on parts from the initial estimate. Also an aggressive amount of arbitrary capping and omission on labor/refinishing procedures, paint, clear coat, primers, other refinishing materials usage and cost, including not addressing shop allied materials & supplies invoices as they have in the past, it has now became a normal conduct since Allstate adopted the new CCC Automated Estimate Guide recently. Please investigate our complaint and demand after the DOI review that this business conduct stops.