PCTG Consumer Complaint Report Record ID#: 1331575985
Date of Report Submission: 03/12/12
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Bryner Collision Center
State Appraiser License: 209533
Shop Representative: James Pfau
Address: 1750 The Fairway
City: Jenkintown
State: PA
Zip: 19046
Phone: 215-572-2404
Insurance Information
Insurance Company: STATE FARM
Claim Number: 38-0S42-25401
Insurance Company Representative: WILLIAM McALLISTER
Date of Loss: 2/24/12
Appraiser License Number: 525416
Insurance Company Phone: 800-839-8050
Legislator Information
Consumer Legislative Representative: Bishop, Louise Williams (D) - District 192
Consumer Senator: Browne, Patrick M. (R) - District 16
Repair Facility Legislative Representative: Youngblood, Rosita C. (D) - District 198
Repair Facility Senator: Earll, Jane M. (R) - District 49
Complaint Comments:
State Farm wrote an estimate on Mrs. Greene's Impala to replace the rear bumper assembly using a salvage part. The vendor they choose was M&M Auto Parts from Bridgeport, Pa. I contacted M&M and spoke to Jimmy. I asked him since we have never done business before and will be a COD customer if he could make sure the part was undamaged. He called me back and said the bumper cover was indeed damaged. I thanked him and requested a supplement from State Farm. Mr. McAllister called our shop to do a desk review supplement. We informed him why we had requested a supplement and he then wanted to confirm our information with M&M. He then called back and said he had spoken to Wendy at M&M and she said there was nothing wrong with the part. He insisted we use the part and we ordered it on 3/9/12 The part came in on Monday 3/12/12 and as Jimmy had indicated the bumper cover was damaged from end to end. I took several pictures of the damaged part and reviewed it with M&M's driver. M&M did not want to break up the bumper assembly and sell the guts only. I asked for a copy of the invoice for State Farm. We contacted Mr. McAllister and he responded in a very unprofessional manner. He told us since we did not hold the bumper for State Farm to inspect he would not honor the supplement request for OEM parts. I feel this is an unfair settlement practice and it has prolonged the repair. This is an example of State Farms cost cutting attempts vs. common sense. M&M, Bryner and more importantly Mrs. Greene has suffered. Do you think State Farm will reimburse M&M for their gas and time? Do you think they will reimburse Mrs. Greene for her rental costs? I still do not have a resolution and the vehicle is sitting in our shop.