PCTG Consumer Complaint Report Record ID#: 1337099121
Date of Report Submission: 05/15/12
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Bryner Collision Center
State Appraiser License: 209533
Shop Representative: James Pfau
Address: 1750 The Fairway
City: Jenkintown
State: PA
Zip: 19046
Phone: 215-572-2404
Insurance Information
Insurance Company: REWEST
Claim Number: 00384069-2012
Insurance Company Representative: ARLENE BROUNCE
Date of Loss: 4/28/12
Appraiser License Number: IA880535
Insurance Company Phone: 800-528-3066
Legislator Information
Consumer Legislative Representative: Delozier, Sheryl M. (R) - District 88
Consumer Senator: Boscola, Lisa M. (D) - District 18
Repair Facility Legislative Representative: Delozier, Sheryl M. (R) - District 88
Repair Facility Senator: Boscola, Lisa M. (D) - District 18
Complaint Comments:
The claimant had his vehicle towed to our facility on 4/28/2012 as a non-drivable vehicle. We contacted the insurance adjuster twice for a damage appraisal and on 5/10/2012 I was told to write and submit our own estimate of damage to them for review. On 5/12/2012 I received a faxed estimate written by Kristal Brounce lic# IA880535. The estimate omitted the TOW BILL which I submitted and the right front window glass. The labor rate had been changed and there was a wide variance on payment. Her estimate was written based off of pictures I submitted on 5/08/2012. This is a clear violation of the PA Appraisers Act. Ms. Brounce never personally inspected the vehicle at our facility. I am asking for a review of this claim and the unfair settlement practice RepWest Insurance Company is engaging upon. Nonpayment of the tow bill, more than 6 business days to inspect the damage, writing an estimate without personally inspecting the damage and utilizing photos to assess the extent of damage.