PCTG Consumer Complaint Report Record ID#: 1350946061

Date of Report Submission: 04/26/05

Complaint Comments:

This company has to go. They are leaving claimants total loss vehicles abandoned on shops property. Not paying to dispose of vehicle. Not paying shop charges (Paying the owner and stating it is the owners responsibility to pay the shop.) Dictating how much they are going to pay per day, how many days, no lot no office. Stating that this is what you get and that is it. They are out of control, why should American Independent be allowed to get away with this. Jim I need help with this. Please Help Me. Please be more favorable towards the consumer.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal to leave copy of appraisal
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: N/A

Shop Representative: Art Agatsiotis

Address: 510 W. Cobbs Creek Parkway

City: Yeadon

State: Pa

Zip: 19050

Phone: 610-626-3176

Insurance Information

Insurance Company: American Independent

Claim Number: 2005-55085

Insurance Company Representative: Jeff Davis

Date of Loss: 4/2/05

Appraiser License Number: Unknown

Insurance Company Phone: 610-832-4940

Legislator Information

Consumer Legislative Representative: Donatucci, Robert C. (D) - District 185

Consumer Senator: Williams , Anthony H. (D) - District 8

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26