PCTG Consumer Complaint Report Record ID#: 1422453521
Date of Report Submission: 01/28/15
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: classic coachwork north
State Appraiser License: 625286
Shop Representative: MIKE HANNAN
Address: 125 WEST BUTLER AVE
City: AMBLER
State: PA
Zip: 19002
Phone: 215-646-7887
Insurance Information
Insurance Company: NATIONWIDE
Claim Number: 191952-GB-1
Insurance Company Representative: JOANNE RICHARDSON
Date of Loss: 12/06/2014
Appraiser License Number: 135826
Insurance Company Phone: 877777-2022
Legislator Information
Consumer Legislative Representative: Godshall, Robert W. (R) District 53
Consumer Senator: Mensch, Bob (R) District 24
Repair Facility Legislative Representative: Daley, Mary Jo (D) District 148
Repair Facility Senator: Mensch, Bob (R) District 24
Complaint Comments:
Volkswagen auto group does not approve the method of solvent blending as an approved refinish procedure. This model would require the extending of clear over the roof and down the other quarter panel to a natural break point. I presented her with paperwork from the auto manufacturer stating this is not an acceptable repair method, but it was denied because she did not understand why it needed to be done. I showed her an example that was in the paint booth to give her a better idea of what needed to be done and that we actually do it. this procedure needs to be done to take the vehicle to pre loss condition and to have a paint job that will not fail farther down the line. "Solvent blending" is a method that in the past was commonly used to blend within an exterior body panel. This type of repair procedure cannot be used on the OEM applied finishes on vehicles today. The reason is simple; the bond between the OEM finish and the newly applied refinish paint cannot "blend" or "melt" into one another. Additionally, the following problems are directly related to "solvent blending": ï‚· Lack of adhesion and/or delamination of the OEM finish and the refinish coating. ï‚· Visible paint lines and defects are caused by polishing, buffing, or detailing a thin "solvent blended" area. ï‚· "Solvent blending" products are not recommended or guaranteed by the paint companies that manufacture them. For a paint manufacturer guarantee, clearcoat must always be sprayed to the edge of the panel. ï‚· "Solvent blending" products are volatile organic compounds (VOCs). Many states have established regulations prohibiting the use of VOCs. NOTE: "