PCTG Consumer Complaint Report Record ID#: 1432737959
Date of Report Submission: 05/27/15
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Professionals Auto Body Inc.
State Appraiser License: 135145
Shop Representative: Robert Brickner
Address: 1109 Plank Rd
City: Duncansville
State: Pa
Zip: 16635
Phone: 814-696-8466
Insurance Information
Insurance Company: State Farm
Claim Number: 38-6C89-85101
Insurance Company Representative: Brian D Leonard
Date of Loss: 04/03/2015
Appraiser License Number: 131121
Insurance Company Phone: 888-737-8178
Legislator Information
Consumer Legislative Representative: Ward, Judy (R) District 80
Consumer Senator: Eichelberger, John H. (R) District 30
Repair Facility Legislative Representative: Ward, Judy (R) District 80
Repair Facility Senator: Eichelberger, John H. (R) District 30
Complaint Comments:
I was told by State Farm "you will have to pay more if you go to the shop of your choice", "If you go to our network shop we will warranty the repairs for as long as you own the car", your shop "they won't agree with our appraiser or they will charge you more", "if you go to our shop we can pay them directly and it will be faster". State Farm steered us to their network shop who after explaining how my repairs were going to be done we decided to go to our shop. State Farm did not pay the full amount that was needed to put back to pre-accident condition.