PCTG Consumer Complaint Report Record ID#: 1437672692

Date of Report Submission: 11/15/15

Complaint Comments:

MR. Pasquarello left his 2014 Ford van for repair's , While doing repair it was evident the Van needed a new door.... not a skin. Shop contacted Mr. Kleckner, And the shop was told by him to continue with repairs and he would pay for a new door. After numerous times contacting Mr. Kleckner he has yet to contact shop or pay additional monies due.

Itemized List of Submitted Complaints
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal to re-inspect vehicle
Non-personal Inspection
Non-itemized listing of all damages

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Flick Bros Auto

State Appraiser License: 637947

Shop Representative: MIKE

Address: 1730

City: UPPER DARBY

State: PA

Zip: 19082

Phone: 610.352.2202

Insurance Information

Insurance Company: ERIE

Claim Number: 010190388464001

Insurance Company Representative: LEE KLECKNER

Date of Loss: 1/14/15

Appraiser License Number: 411310

Insurance Company Phone: 610 255 5287

Legislator Information

Consumer Legislative Representative: N/A

Consumer Senator: Farnese, Lawrence M. (D) District 1

Repair Facility Legislative Representative: Davidson, Margo L. (D) District 164

Repair Facility Senator: McGarrigle, Thomas J. (R) District 26