PCTG Consumer Complaint Report Record ID#: 1447177876
Date of Report Submission: 11/10/15
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Reliable Auto Body
State Appraiser License: 144392
Shop Representative: Louis Ortelli
Address: 967 Sumner Ave
City: Whitehall
State: PA
Zip: 18052
Phone: 610-433-3212
Insurance Information
Insurance Company: Allstate Insurance Company
Claim Number: 0368920716
Insurance Company Representative: Shelbie Campo
Date of Loss: 05/07/2015
Appraiser License Number: 700986
Insurance Company Phone: 972-915-5901
Legislator Information
Consumer Legislative Representative: Simmons, Justin J. (R) District 131
Consumer Senator: Boscola, Lisa M. (D) District 18
Repair Facility Legislative Representative: McNeill, Daniel T. (D) District 133
Repair Facility Senator: Boscola, Lisa M. (D) District 18
Complaint Comments:
We filed a complaint with the PA Insurance Department (File #15-114-188104) regarding an estimate which was written through Allstate's Quick Foto claims process, which resulted in an estimate in the amount of $632.41 versus a final repair amount of $4,183.47. Consumers are not likely to provide sufficient photos to write an accurate appraisal, and the Motor Vehicle Physical Damage Appraisers Act clearly states that a licensed appraiser is prohibited from relying on photos alone for providing an appraisal. Although Allstate paid the final repair amount (through and original check and several supplements), the process would have been less cumbersome and time consuming had the original appraisal been more complete. This process not only tied up a bay in our shop for longer than it should have, but also wasted a lot of our time. A consumer is entitled to be compensated for the total cost of repairs, whether or not they repair their vehicle. This customer would not have received nearly enough compensation had she not had her vehicle repaired at a reputable facility.