PCTG Consumer Complaint Report Record ID#: 1447449561
Date of Report Submission: 07/21/15
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: CRAWFORDS AUTO CENTER, INC
State Appraiser License: 276003
Shop Representative: STEPHEN BEHRNDT
Address: 320 W UWCHLAN AVE
City: DOWNINGTOWN
State: PA
Zip: 19335
Phone: 610-269-1610
Insurance Information
Insurance Company: ALLSTATE INSURANCE CO.
Claim Number: 000387982671D01
Insurance Company Representative: Chris Harris
Date of Loss: 10-16-15
Appraiser License Number: 703525PA80687N
Insurance Company Phone: 180-077-6451
Legislator Information
Consumer Legislative Representative: Lewis, Harry (R) District 74
Consumer Senator: Dinniman, Andrew E. (D) District 19
Repair Facility Legislative Representative: Lewis, Harry (R) District 74
Repair Facility Senator: Dinniman, Andrew E. (D) District 19
Complaint Comments:
Department of Insurance: Photo Estimating – Our customer stops in and explains she needs her car repaired. She advised Allstate Insurance Co. has sent her a check. We asked for her appraisal of damages she tells us they did not send her any paperwork, just a check for $899.79. I looked at her vehicle and explained sorry but you have at least $3,000.00 worth of damage… Let me guess? They asked you to take photos and send them in so they can settle your claim? She says yes that is exactly what happened. I used my phone and took five pics and they sent me the check. - This is a violation of The Pa Motor Vehicle Physical Damage Appraiser Act. Please enforce the necessary enforcement actions. Thank you, Crawford's Auto Center