PCTG Consumer Complaint Report Record ID#: 1462915318
Date of Report Submission: 05/10/16
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: CAVALLO AUTO BODY
State Appraiser License: 0
Shop Representative: RICK ROMANO
Address: 18 S. Newtown Street Rd
City: Newtown Square
State: Pa
Zip: 19073
Phone: 610-353-3300
Insurance Information
Insurance Company: The Main Street America Group
Claim Number: 01-01U0554P-100001
Insurance Company Representative: Nira Karlon/Michelle Shindle
Date of Loss: 02/01/2016
Appraiser License Number: 0
Insurance Company Phone: 800-252-8704
Legislator Information
Consumer Legislative Representative: Killion, Thomas H. (R) District 168
Consumer Senator: McGarrigle, Thomas J. (R) District 26
Repair Facility Legislative Representative: Killion, Thomas H. (R) District 168
Repair Facility Senator: McGarrigle, Thomas J. (R) District 26
Complaint Comments:
Insured was sent a storage cut-off letter before the vehicle was inspected by her own insurance company. In fact the insurance company representative Michelle Shindle tried to get the insured to allow her car to be taken to a captive shop that is on their preferred list. She declined and was told an appraiser would be out to look at the vehicle and assess the damage. The vehicle was deemed a total loss and a request for a "total loss evaluation"was ordered up. A settlement on the value of the vehicle was reached and the owner/insured released the vehicle. The insured received payment in the mail for the vehicle's value but was shorted $715.00 dollars off her settlement do to the additional storage costs after the date of the storage cut-off letter. The insured is owed the money and should be compensated back by her insurance company for the short pay. Michelle Shindle's supervisor Nira Karlon has also denied our request to reimburse their insured for the short pay. D.O.I., Please investigate this unfair treatment.