PCTG Consumer Complaint Report Record ID#: 1498850314
Date of Report Submission: 06/30/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Cavallo Auto Body
State Appraiser License:
Shop Representative: Rick Romano
Address: 18 S.Newtown Street Rd
City: Newtown Square
State: Pa
Zip: 19073
Phone: 610-353-3300
Insurance Information
Insurance Company: GEICO
Claim Number: 027249295010189-02
Insurance Company Representative: Inside Claim Rep
Date of Loss: 05/02/2017
Appraiser License Number:
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: Vitali, Greg (D) District 166
Consumer Senator: Leach, Daylin (D) District 17
Repair Facility Legislative Representative: Killion, Thomas H. (R) District 168
Repair Facility Senator: McGarrigle, Thomas J. (R) District 26
Complaint Comments:
One of many instances where the customer (a claimant nonetheless) was lead to believe they must take their vehicle to a Geico captive/DRP repair shop to have an inspection performed. An estimate was provided to the claimant that did not cover all the repairs necessary, resulting in a Supplement that was almost triple the original estimate. Being directed to another shop because a vehicle can be driven is a form of steering even if it is only for an estimate. This unfortunate situation of having to have your car repaired after someone runs into It was unnecessarily prolonged and could have been avoided. Please investigate, thank you