PCTG Consumer Complaint Report Record ID#: 1500042844
Date of Report Submission: 07/14/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Alan's Collision Center
State Appraiser License: 209533
Shop Representative: Jim Pfau
Address: 601 RED LION RD
City: PHILA
State: PA
Zip: 19115
Phone: 215-677-7773
Insurance Information
Insurance Company: State Farm
Claim Number: 380223H0701
Insurance Company Representative: Marc Jensen
Date of Loss: 5/24/2017
Appraiser License Number: 133274
Insurance Company Phone: 855-341-8184
Legislator Information
Consumer Legislative Representative: Lawrence, John A. (R) District 13
Consumer Senator: Rafferty, John C. (R) District 44
Repair Facility Legislative Representative: Murt , Thomas P. (R) District 152
Repair Facility Senator: Tartaglione, Christine M. (D) District 2
Complaint Comments:
On 6/21/17 2:42 I requested a supplement for Ms. Santana's vehicle. We got a confirmation email that they got our request. We did not hear anything from State Farm so we emailed them again on 6/29/17 3:02 and again got a confirmation email. We did not get a phone call so we emailed them again on 6/30/17 7:32 AM. Keep in mind this is there supplement procedure. Bottom line is Ms. Santana had to pay for rental during this lapse in response time. As a result Ms.Santana ran out of rental and should be reimbursed her out of pocket expense. This delay tactic has been going on since Alan's filed a complaint for them not scanning and calibrating per OEM position statements.