PCTG Consumer Complaint Report Record ID#: 1500304454
Date of Report Submission: 07/17/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Alan's Collision Center
State Appraiser License: 209533
Shop Representative: Jim Pfau
Address: 600 Red Lion Rd
City: Phila
State: PA
Zip: 19115
Phone: 215-677-7773
Insurance Information
Insurance Company: 1964
Claim Number: 38-0624D5201
Insurance Company Representative: James McGuigan Jr.
Date of Loss: 6/26/17
Appraiser License Number: 144398
Insurance Company Phone: 267-516-0834
Legislator Information
Consumer Legislative Representative: Murt , Thomas P. (R) District 152
Consumer Senator: Tartaglione, Christine M. (D) District 2
Repair Facility Legislative Representative: Murt , Thomas P. (R) District 152
Repair Facility Senator: Tartaglione, Christine M. (D) District 2
Complaint Comments:
Mr. Mcguigan refused to compensate the vehicle owner for a required scan/calibration. When I asked why he stated the light was not lite on the dash so they do not owe.When I tired to explain the reason for the position statement he got very nasty and raised his voice in my office in front of other insurance adjusters. I asked him to leave our facility. State Farm has become very defensive any time a SCAN/CALIBRATION is requested on the owners behalf. There is a legal obligation State farm has to insure the safety components are functioning correctly. We have no problem with any other carrier with regards to scan/calibrations. This is one of two claims he denied today.