PCTG Consumer Complaint Report Record ID#: 1506523952
Date of Report Submission: 09/27/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: hunt auto body
State Appraiser License: 144440
Shop Representative: MARK C. VETTORI
Address: 10 Lincoln Circle
City: Fairless Hills
State:
Zip:
Phone: 215-946-8488
Insurance Information
Insurance Company: Allstate Ins Co.
Claim Number: 000473533453D01
Insurance Company Representative: Jeff Stewart
Date of Loss: 09/02/17
Appraiser License Number: ????????????????
Insurance Company Phone: 888-706-3686
Legislator Information
Consumer Legislative Representative: Warren, Perry S. (D) District 31
Consumer Senator: McIlhinney, Charles T. (R) District 10
Repair Facility Legislative Representative: Galloway, John T. (D) District 140
Repair Facility Senator: McIlhinney, Charles T. (R) District 10
Complaint Comments:
Shop faxed a supplement in on Monday Sept 18th at 10:57 am Did not here from them so shop refaxed on Thursday 09/21/17 at 9:54 am Customer called Allstate to voice his displeasure and was told they never received a supplement from Hunt Auto Body. We have document logs from our fax machine that state otherwise and would be glad to provide you with this document. The whole idea for these estimate by photos was to speed up the claims process. We are seeing the exact opposite of this in the delay of the Insurers coming out to the shop to re-evaluate the poorly written photo estimate. Not much of a convenience for the consumer in the overall process. As of 09/27/17 they still have not looked at this vehicle.