PCTG Consumer Complaint Report Record ID#: 1510253869
Date of Report Submission: 11/09/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: AUTO MOTO SPECIALISTS
State Appraiser License: Pennsylvania
Shop Representative: David DePhillipo
Address: 99 Sharon Avenue, Unit E
City: Collingdale
State: PA - Pennsylvania
Zip: 19023
Phone: 610-864-4828
Insurance Information
Insurance Company: USAA
Claim Number: 01395525400000000006001
Insurance Company Representative: INDEPENDENT
Date of Loss: 10/25/17
Appraiser License Number: 422391
Insurance Company Phone: 717-545-4040
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
INDEPENDENT APPRAISAL SERVICE UNABLE TO LEAVE ESTIMATE( 11/8 JENNIFER RITTENBAUGH PA APP# 422391), STATED THEY MUST FORWARD ESTIMATE TO USAA FOR AUDIT. CALLED TO USAA THE FOLLOWING DAY SPOKE TO ZASAR AT USAA ." ESTIMATE IS NOT IN SYSTEM, IAA AUDIT SERVICE DID NOT RECIEVE ESTIMATE FROM STARSINIC INDEPENDANT APPRAISAL SERVICE , WILL FORWARD ESTIMATE WHEN DONE. MAY RECIEVE ESTIMATE TODAY (11/9). CONFERENCE CALL WITH WITH ZASAR ( USAA) AND STEPHANIE (IAA NET ). STEPHANIE STATED IT IS THE POLICY OF THE COMPANY TO AUDIT BEFORE APPROVING ESTIMATE. EXPLAINED THE APPRAISER SAID THE ESTIMATE WILL BE EMAILED DIRECTLY TO SHOP, STEPHANIE AND ZASAR STATED THAT IS NOT HOW USAA/IAA NET DOES IT.