PCTG Consumer Complaint Report Record ID#: 1513701271
Date of Report Submission: 12/19/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: classic coachwork
State Appraiser License: 625286
Shop Representative: michael hannan
Address: 125 west butler ave
City: ambler
State: pa
Zip: 19002
Phone: 215-646-7887
Insurance Information
Insurance Company: ALLSTATE PROPERTY AND CASUALTY
Claim Number:
Insurance Company Representative: QFC
Date of Loss:
Appraiser License Number:
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
The use of the "quick photo claim" service that Allstate is offering to customers is in violation of the Unfair Ins. Practices Act Title 40, Ch.4, specifically "If an insurer prepares an appraisal of the cost of automobile repairs, the appraisal shall be in an amount for which it may be reasonably expected the damage can be satisfactorily repaired". Allstate is taking a 5% parts discount on the estimates that are being handled through the "qfc" program, in taking this discount they are underpaying on every claim therefore not preparing the appraisal for an amount that the consumer can expect to have their automobile repaired for.