PCTG Consumer Complaint Report Record ID#: 151606009

Date of Report Submission: 10/12/04

Complaint Comments:

State Farm delayed this claim, they did not come back out for a supplement for 13 days after being notified. Then the last supplement was done on 3/24/04 and faxed over. They caused alot of out of pocket expense with rental charges. Also they did not pay the proper amount of dollars required to fix this vehicle back to preloss condition.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Refusal to re-inspect vehicle
Refusal to leave copy of appraisal
Non-personal Inspection
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Illegal Steering/Directing
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: n/a

Shop Representative: Art Agatsiotis

Address: 510 W. Cobbs Creek Pkwy

City: Yeadon

State: Pa

Zip: 19050

Phone: 610-626-3176

Insurance Information

Insurance Company: State Farm

Claim Number: 38k37868901

Insurance Company Representative: Warren Williams

Date of Loss: 2/6/04

Appraiser License Number: 155624

Insurance Company Phone: 800-839-8050

Legislator Information

Consumer Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26