PCTG Consumer Complaint Report Record ID#: 1528298844
Date of Report Submission: 06/06/18
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Alan's Colision
State Appraiser License: 209533
Shop Representative: Jim Pfau
Address: 601 Red Lion Rd
City: Phila
State: PENNSYLVANIA
Zip: 19115
Phone: 215-677-7773
Insurance Information
Insurance Company: Encompass
Claim Number: Z0335287
Insurance Company Representative: Debbie Ream
Date of Loss:
Appraiser License Number:
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: Boyle, Kevin J. (D) District 172
Consumer Senator: Baker, Lisa (R) District 20
Repair Facility Legislative Representative: Boyle, Kevin J. (D) District 172
Repair Facility Senator: Baker, Lisa (R) District 20
Complaint Comments:
Mr. Trichon was involved in a collision and his vehicle is non drive able. He dropped his vehicle off on 5/29/2018 and he provided us with a claim # for the loss. Mr. Trichon told Encompass Insurance where the vehicle was located. No one from Encompass had contacted the shop and we finally called to find out why no one had been sent out to inspect the damage. We placed the phone call to Encompass on 6/4/2018 and we were told by Debbie Ream that they were waiting for us to send them an appraisal. Since when does the shop work for the insurance company? Mr. Trichon is extremely upset that as of today no one from Encompass has looked at his vehicle. We spoke to Ms. Ream and she was extremely ignorant and rude on the phone. When we advised her of the Appraiser's act stating it must be inspected within 6 business days she got even more belligerent. So as I am writing this complaint no one from Encompass has been out to settle the claim. The vehicle has now been at our facility for 9 days and counting.