PCTG Consumer Complaint Report Record ID#: 1531235364
Date of Report Submission: 07/10/18
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: classic coachwork
State Appraiser License: 625286
Shop Representative: michael hannan
Address: 125 west butler ave
City: ambler
State: pa
Zip: 19002
Phone: 215-646-7887
Insurance Information
Insurance Company: travelers
Claim Number: IBA3528001
Insurance Company Representative: Deborah Gray
Date of Loss: 5/1/18
Appraiser License Number: 711906
Insurance Company Phone: 215-806-7518
Legislator Information
Consumer Legislative Representative: Daley, Mary Jo (D) District 148
Consumer Senator: Greenleaf, Stewart J. (R) District 12
Repair Facility Legislative Representative: Daley, Mary Jo (D) District 148
Repair Facility Senator: Greenleaf, Stewart J. (R) District 12
Complaint Comments:
A supplement was called into travelers on 6/25 and Deborah asked that I send her my paperwork as well as photos due to her high claim volume. I sent my paperwork over to her with photos and on 6/26 I received paperwork back from her with a stipulation of sending the invoice for the scan and clearing of all fault codes. She made no mention that she has a set amount that she caps the value of a scan at in these emails. I sent the final paperwork on 7-2 with a copy of the invoice from our sublet vendor who charges $120 to perform that service, and on 7/2 I received a locked supplement paying out $75 for a scan stating that is all she can pay. Travelers cannot determine what a sublet vendor charges for a service, I am billed $120 for this service and need to be compensated for money I put out on her word that she would pay that amount with a bill submitted to her.