PCTG Consumer Complaint Report Record ID#: 1553563456
Date of Report Submission: 03/25/19
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Paul Bros. Auto Body Rehabilitators, Inc.
State Appraiser License: 841816
Shop Representative: Don Norris
Address: 4850 Chestnut Street
City: Philadelphia
State: PA
Zip: 19139
Phone: 215-747-6200
Insurance Information
Insurance Company: Progressive
Claim Number: 19-5913435
Insurance Company Representative: Erik Abraham
Date of Loss: 2/28/2019
Appraiser License Number: 841816
Insurance Company Phone: 610-276-4787
Legislator Information
Consumer Legislative Representative: Daley, Mary Jo (D) District 148
Consumer Senator: Hughes, Vincent J. (D) District 7
Repair Facility Legislative Representative: McClinton, Joanna E. (D) District 191
Repair Facility Senator: Williams, Anthony H. (D) District 8
Complaint Comments:
I'm reaching out to you out of frustration and desperation due to the situation I'm in. I was in a hit and run accident a couple of weeks ago, and when taking my car to the Auto Bod shop, I was confronted with two options. One option was to replace the door panel, and the other option is to repair that panel. The Auto Body shop has had four separate licensed adjusters review the damage to the door, and three out of the four (including a separate Progressive Adjuster, Jeff) agree that it warrants replacement to ensure a proper repair that will last the lifetime of the vehicle. Unfortunately, the fourth appraiser, Erik Abraham, decided that the door panel should not be replaced, but instead, should be repaired, which is the complaint I am writing to you about today. In addition, Erik went beyond this and started marking up my car with a non-erasable marker on parts of the car which I had specified not to include in the repair.