PCTG Consumer Complaint Report Record ID#: 1563476522
Date of Report Submission: 07/18/19
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: philadelphia auto body
State Appraiser License:
Shop Representative: ed, denery, jim
Address: 3111 grays ferry ave
City: phila
State: PA
Zip: 19146
Phone: 215-755-5957
Insurance Information
Insurance Company: STATE FARM
Claim Number: 388430Z7301
Insurance Company Representative: ANDREW SERTWAY,ISREAL LUNA,JOSHUA REED
Date of Loss: 11/19/2018
Appraiser License Number: MULTIPLE
Insurance Company Phone: 855-341-8184
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: Hughes, Vincent J. (D) District 7
Repair Facility Legislative Representative: Harris, Jordan A. (D) District 186
Repair Facility Senator: Williams, Anthony H. (D) District 8
Complaint Comments:
MY CAR WAS AT PHILADELPHIA AUTO BODY FOR 3 MONTHS. STATE FARM WROTE 3 USED STEERING RACKS ALL WHICH WERE JUNK LEAKING FROM PLACES IT SHOULDNT. PHILLA AB ORDERED THEM ALL FROM WHERE SF LOCATED THEY TOOK ABOUT 5 DAYS PER RACK TO GET. FINALLY ON FOURTH SUPPLEMENT THEY WROTE A REMANUFURED RACK. NOT EVEN NEW PART. AFTER RACK WAS INSTALLED THE SHOP DISCOVER AXLE MAKING NOISE. AND HERE WE GO AGAIN 3 USED AXLES ALL NO GOOD. THE SHOP HAD TO ORDER AND PAY FOR ALL OF THEM TO SHOW STATE FARM. FINALLY THEY PAID REMAN.AXLE THIS WAS A TOTAL OF 3.7 REPAIR HOURS!!!! AND WAS A TOTAL OD 90 DAYS IN THE SHOP BECAUSE OF SF REPAIR TACTICS . MEANWHILE I'M PAING 20%ON THE RENTAL. FOR 30 DAYS AND THEN I WAS PAYING THE REST OUT OF POCKETFOR A TOTAL OF 90 DAYS . SF BLAMED SHOP BUT I SAW THE USED PARTS AND THEY LOOKED OUT BY NOT INSTALLING THEM. AFTER AXLE INSTALLED MY AXLE SEAL WAS BAD AND TRANS WAS NOISY BECAUSE IT LEAKED. I SENT TO NISSAN OF ARDMORE THEY SAID AXLE SEAL WAS DAMAGED FROM IMPACT. A TOTAL $1700. SF DENIED IT. SO I HAD TO PAY FOR IT OUT OF POCKET!!!! ALSO MY FLOOR PAN WAS CRUSHED UNDERNEATH. IN BEGINNING OD THE CLAIM THEY DENIED THAT TOOO SAID IT WAS UNRELATED. I PAID GOOD MONEY FOR INSURANCE AND WHEN I NEED FOR SIMPLE REPAIR . THEY DRAINED ME MENTALLY AND VERY FRUSTRATING! THEY SHOULD NOT MAKE IT THIS DIFFICULT! PLEASEEEE INVESTIGATE!!!! I GOT SCREWED THEY NEVER PAID FOR ALL THE DAMAGE AND COST ME 3 MONTHS CAR RENTAL CAR PAYMENTS PLUS INSURANCE !!! FOR WHAT???