PCTG Consumer Complaint Report Record ID#: 1567103969
Date of Report Submission: 01/13/06
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Badell's Collision
State Appraiser License: 151276
Shop Representative: Rick McCleary
Address: 143 Conchester Hwy.
City: Aston
State: Pa.
Zip: 19014
Phone: 610-485-4411
Insurance Information
Insurance Company: State Farm
Claim Number: 03-K808-92901
Insurance Company Representative: T.J. Kehoe
Date of Loss: 10-29-2005
Appraiser License Number: 151226
Insurance Company Phone: 800-839-8050
Legislator Information
Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160
Consumer Senator: Pileggi , Dominic F. (R) - District 9
Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160
Repair Facility Senator: Pileggi , Dominic F. (R) - District 9
Complaint Comments:
RO # 1925 State Farm Claim # 38K 808 92901 2004 Hyundai Elantra GT January 3, 2006 Original Estimate w/ Stewart Pague. Stewart evaluated this vehicle, which was not torn down, and created a preliminary estimate. Rick (Badell’s Collision Estimator) evaluated the preliminary estimate and Rick requested 2 hours of repair to Lt Fender. Stewart evaluated the damage to be .5 hours to repair. Rick insisted on the 2 hours and had Stewart feel the damaged with his hand, which is a common method of evaluating damage. Stewart agreed that there was additional damage and negotiated to 1 hour, which was fair market value for this repair. At no point did Rick agree the evaluation and Stewart locked the estimate. The vehicle was put into the repair process. January 9, 2006 Rick created a supplement later and faxed information to State Farm. Badell’s Collision continued with repairs and took photos throughout the repair process. Later that day T.J. Kehoe arrived to perform supplement. T.J. evaluated the vehicle and denied the additional 1 hour repair to the fender because Badell’s Collision had performed the repair and the vehicle was in primer. T.J. refused to look at the photos taken as the repair process took place, which clearly show 2 hours of repair work performed. Rick also notified T.J. that in replacing the hood, Hyundai requires the repairer to replace the hood insulator pad, because the hood structure has been changed. The invoice from the dealer clearly stated this. Rick also contacted the parts manager from the dealership to notify T.J. over the phone of this. T.J. refused to speak with the dealership and required that Rick removed the original hood insulator pad and show T.J. that it does not fit onto the new hood. The complaint here is that T.J. has denied Badell’s Collision the proper amount of repair time to perform repairs and that he is unreasonable with his requests to physically show him what the dealer has stated on their invoices. Not only is it a waste of Badell’s Collision time, but State Farm’s as well. *Unable to repair vehicle to pre-loss condition with given repair hours*