PCTG Consumer Complaint Report Record ID#: 1587151327
Date of Report Submission: 04/17/20
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Brandywine Coach Works
State Appraiser License: 153336
Shop Representative: Bob Cicconi
Address: 1209 Baltimore Pike
City: Chadds Ford
State: PA
Zip: 19317
Phone: 610-459-8860
Insurance Information
Insurance Company: State Farm
Claim Number: 38-F155-5L5
Insurance Company Representative: Derek Patterson
Date of Loss: 3-17-2020
Appraiser License Number: 137611
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
I submitted a final supplement to State Farm that included an invoice from Vetech to re-initialize rear parking sensors and clear codes at the end of a repair. Derek Patterson from State Farm cut time from a procedure and refused to pay for the re-initialization and final code clearing, despite my sending him clear photos, Vetech invoice and screen shot of the Vetech computer showing codes thrown. The Vetech invoice clearly explained the procedures involved.