PCTG Consumer Complaint Report Record ID#: 1591230382

Date of Report Submission: 02/22/21

Complaint Comments:

We handled 3 claims last year for Mr. Gad. 2 Insurance carriers that are competent and kept the consumers best interest in mind idemnified him fully for the proper repairs. We immediately warned him on this 3rd claim with Nationwide. There has been a dispute on the repairs at hand between the chosen repair facility, 610 MOTORS LLC, and the Insurance Company, Nationwide. Nationwide has attempted to short pay the claimant for the repairs associated with properly returning the vehicle to its pre-loss condition. We have made several attempts via email to reach an agreed amount. We have kept a well documented repair file via a cloud system that all parties have been able to access. The repairs we have billed for are absolutely "reasonable" and "necessary" in properly restoring Mr. Torres vehicle to a true pre-loss condition. Mr. Boye makes specific references to being under the influence of his employer "NW" which clearly puts him in violation of the appraisers act by not making his own independent appraisal without the influence of others. We will attach email correspondences. Please respond and act appropriately.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Non-itemized listing of all damages
Non-Independent Appraisal
No regard for Public Safety
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: 610 MOTORS

State Appraiser License: 767365

Shop Representative: Sergio Gaspar

Address: 112 Washington St

City: Freemansburg

State: Pennsylvania

Zip: 18017

Phone: 610-625-9330

Insurance Information

Insurance Company: Nationwide Affinity Insurance Co. of America

Claim Number: 981027-GJ-3

Insurance Company Representative: Christopher Boye

Date of Loss:

Appraiser License Number: 725038

Insurance Company Phone: 610-849-3933

Legislator Information

Consumer Legislative Representative: Samuelson, Steve (D) District 135

Consumer Senator: Boscola, Lisa M. (D) District 18

Repair Facility Legislative Representative: Samuelson, Steve (D) District 135

Repair Facility Senator: Boscola, Lisa M. (D) District 18