PCTG Consumer Complaint Report Record ID#: 1600112970
Date of Report Submission: 09/14/20
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Brandywine Coach Works
State Appraiser License: 153336
Shop Representative: Bob Cicconi
Address: 1209 Baltimore Pike
City: Chadds Ford
State: PA
Zip: 19317
Phone: 610-459-8860
Insurance Information
Insurance Company: Allstate & State Farm
Claim Number: N/A
Insurance Company Representative: N/A
Date of Loss: N/A
Appraiser License Number: N/A
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: Barrar, Stephen (R) District 160
Repair Facility Senator: Killion, Thomas H. (R) District 9
Complaint Comments:
According to Title 31, Chapter 62, 62.3 (a), (9), [The appraisal shall include]The location where the listed parts are available in a condition equivalent to, or better than, the condition of the replaced parts prior to the accident. Allstate sent a communication out on 4-6-2020: Date: 4-6-2020 Subject: Update to Allstate Replacement Parts Guidelines Attention: Repair Facility Owner/Manager "To broaden the availability of parts sourcing for our customers, we are expanding our policy around Recycled Parts utilization. Recycled Part Changes.The utilization of recycled parts is an industry-accepted and cost-effective repair method. Parts search should be for reasonable geographic area, and parts must be in quality condition to be used for a repair. Effective immediately, Allstate’s policy for Recycled Parts utilization will be expanded to include 3 prior model years or newer and the same model run. This change does not impact our position regarding mechanical and suspension parts, which will still be subject to comparable mileage requirements within those 3 prior model years or newer. We will also continue to adhere to our Recycled Parts policy regarding safety systems and all other part categories. Example: You have a damage estimate on a 2017 GMC Terrain and the front bumper requires replacement. With last model year minus three years in mind, parts searches may return parts from model years 2017 – 2014. (Note: The three-year window will only be available for models in production longer than that timeframe) Thank you for your valued support in providing the best service in the industry to our mutual customers. If you have any questions, please feel free to reach out to your local GHRN Performance Consultant" This is a violation of the act, as a replacement part that is three years older than a current year vehicle cannot be "equivalent to or better than" a part on a particular vehicle. Please require Allstate and State Farm, and any other insurance company, to adhere to the state laws and only specify current year or newer replacement parts when specifying used parts for any repair. And, in the case of suspension components, there should be an additional requirement to have the same or less mileage as the component on the loss vehicle. Thank you.