PCTG Consumer Complaint Report Record ID#: 1610635928
Date of Report Submission: 01/12/21
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Joe Trainer Auto Body
State Appraiser License: 606831
Shop Representative: Michael Kelly
Address: 416 Primos Ave
City: Folcroft
State: Pa
Zip: 19032
Phone: 610-534-1643
Insurance Information
Insurance Company: Progressive
Claim Number: 20-4975255-01
Insurance Company Representative: Katelin Connor
Date of Loss: 11/18/2020
Appraiser License Number: 866325
Insurance Company Phone: 215-870-9378
Legislator Information
Consumer Legislative Representative: Delloso, David M. (D) District 162
Consumer Senator: Kearney, Timothy P. (D) District 26
Repair Facility Legislative Representative: Delloso, David M. (D) District 162
Repair Facility Senator: Williams, Anthony H. (D) District 8
Complaint Comments:
The vehicle at hand was damaged in the right front. Front bumper, right fender, hood were being replaced. 2017 Ford Fusion. For proper color match beings the vehicles color matched prior to the loss. Both windshield pillars, roof including roof rails, both quarter panels and the left fender need blending. Katelin Connor had to ask permission from her manager if she was allowed to do this operation. My question is. Who is writing the estimate? Katelin Conner the adjuster or her manager? The insurance company is telling her how to write the estimate of repair instead of paying for what is obviously owed for the job. Bringing the vehicle back to pre loss condition. Also Progressive insurance stance on blending an adjacent panel with prior damage is a concern also with this claim too. Customer is paying for the repair to the panel. Progressive is responsible for the blending of the panel.