PCTG Consumer Complaint Report Record ID#: 1636549469
Date of Report Submission: 06/19/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: CRAWFORD'S AUTO CENTER, INC.
State Appraiser License: 276003
Shop Representative: STEPHEN BEHRNDT
Address: 302 W UWCHLAN AVE
City: DOWNINGTOWN
State: P
Zip: 19335
Phone: 610-269-1610
Insurance Information
Insurance Company: STATE FARM INS. CO
Claim Number: 38-0360-C5001
Insurance Company Representative: JAMES SHIFFLETT
Date of Loss: 6-6-17
Appraiser License Number: 327063
Insurance Company Phone: 800-916-0342
Legislator Information
Consumer Legislative Representative: Corbin, Becky (R) District 155
Consumer Senator: Rafferty, John C. (R) District 44
Repair Facility Legislative Representative: Lewis, Harry (R) District 74
Repair Facility Senator: Dinniman, Andrew E. (D) District 19
Complaint Comments:
DOI: Our customer drives a 2011 Nissan Murano. Our customer's vehicle sustained accident damage to the right front end. The Xenon headlamp was badly damaged and required replacement as well as the front bumper assembly and repairs to the right fender. Appraiser Shifflett denied labor to pre-scan & post-scan the electronics on this vehicle during the repairs. This procedure is a required task and covered under the Nissan position statement included with this complaint. Please investigate our allegations and enforcement the necessary penalties against State Farm Ins and their appraiser James Shifflett. Thank you, Crawford's Auto Center, Inc.