PCTG Consumer Complaint Report Record ID#: 1787848987

Date of Report Submission: 07/02/08

Complaint Comments:

vehicle was hit on deck lid and needed to be replaced. both 1/4 panels needed to be blended for proper color match.ken d'annibale stated that the r/ 1/4 panel had a small golf ball size dent on it and refused to pay for the blend due to that damage.ken stated that that was prior damage. he did not write any supplement damage estimate .

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Refusal to leave copy of appraisal
Non-itemized listing of all damages
Non-Independent Appraisal
No regard for Public Safety
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: world class collision center

State Appraiser License: pa.

Shop Representative: john

Address: 338 s. governor printz blvd.

City: lester

State: pa.

Zip: 19029

Phone: 610.521.4650

Insurance Information

Insurance Company: state farm

Claim Number: 38-l469-67101

Insurance Company Representative: ken d'annibale

Date of Loss: 04/20/2008

Appraiser License Number: 457360

Insurance Company Phone: 800.839.8050

Legislator Information

Consumer Legislative Representative: Raymond, Ron (R) - District 162

Consumer Senator: Erickson, Edwin B. (R) - District 26

Repair Facility Legislative Representative: Raymond, Ron (R) - District 162

Repair Facility Senator: Erickson, Edwin B. (R) - District 26