PCTG Consumer Complaint Report Record ID#: 1798138887

Date of Report Submission: 01/26/10

Complaint Comments:

On Monday morning we received a telephone call from Mr. Kenneth D'Annibale (215 651 2231) informing us that he was outside (midway of a common 200yrd muddy driveway) and wanted to see the vehicle there. This past Monday morning at our area it was raining heavy. We explained to him that this dis-assemble vehicle could not be driven to his choosen spot, due to the weather conditions. This State Farm appraiser then refused to enter the shop permises to complete a scheduled supplement request on this vehicle due to his company's restriction.

Itemized List of Submitted Complaints
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Non-personal Inspection
Non-Independent Appraisal

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: n/a

Shop Representative: Art Agatsiotis

Address: 510 W. Cobbs Creek Prky

City: Yeadon

State: PA

Zip: 19050

Phone: 610 626 3176

Insurance Information

Insurance Company: State Farm

Claim Number: 38L 83684602

Insurance Company Representative: Kenneth D'Annibale

Date of Loss: 12/24/09

Appraiser License Number: 457360

Insurance Company Phone: 215 651 2231

Legislator Information

Consumer Legislative Representative: Adolph, Jr., William F. (R) - District 165

Consumer Senator: Erickson, Edwin B. (R) - District 26

Repair Facility Legislative Representative: Waters, Ronald G. (D) - District 191

Repair Facility Senator: Williams, Anthony H. (D) - District 8