PCTG Consumer Complaint Report Record ID#: 1881009806

Date of Report Submission: 10/31/05

Complaint Comments:

This appraiser refuses to write the estimate at my shop. He refuses to negotiate for an agreed price. He refuses to discuss anything with us, stated to us that he would have to go over the supplement with his boss Greg Lombardo and Unitrin to find out if he can write for necessary repair operations. Verbally states one thing and does another. Can not be trusted. Requested a company staff appraiser to come out. National Appraisal Company refuses to follow the state laws and appraisers act. Never had a problem with Unitrin in the past when dealing with a staff appraiser. Joe Diluzio is just Delusional when it comes to writing appraisals. He should not be writing on behalf of the state.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Refusal to leave copy of appraisal
Refusal or Failure to Sign
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: N/A

Shop Representative: Art Agatsiotis

Address: 510 W. Cobbs Creek Parkway

City: Yeadon

State: Pa

Zip: 19050

Phone: 610-626-3176

Insurance Information

Insurance Company: Unitrin Direct Insurance Company

Claim Number: 2005031874

Insurance Company Representative: Joe Diluzio

Date of Loss: 9-26-05

Appraiser License Number: 240422

Insurance Company Phone: 609-315-3922

Legislator Information

Consumer Legislative Representative: Myers, John (D) - District 201

Consumer Senator: Kitchen , Shirley M. (D) - District 3

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26