PCTG Consumer Complaint Report Record ID#: 1885378370

On Feb 27th, Ms. Woods's vehicle arrived at our facility. Nationwide was put on notice. Nick Trizonis called and stated to me that the soonest he could come out would be Monday the 6th. So on the 6th Nick writes an appraisal for above vehicle. He writes $12600 on this vehicle to fix and then ads the paid out tow/services charges of $739 for a total of 13376.65. He states to me that his computer is now showing that this vehicle is at 65% based on his computers database. He then does a ccc evaluation. He comes back with a $24800 acv and an $11800-salvage bid. He states to me that this vehicle would be a total loss and he would need my charges. I explained to him all my charges including the paid out services for a total of $1754. Then I get a call from Jim Russell at 4pm stating that my charges are unreasonable and not customary in the area and he was going to make me an offer. He stated to me he needed to know if I would accept the offer by 9am the next day. I explained to Jim that I would need the owner of the vehicle to release the vehicle to Nationwide and get a settlement figure. So we talked to Jim at Noon the next day and he needed an answer by 1pm. We tried repeatedly to call Jim with no response. Then at 2:30pm we received a fax stating he did not hear from us and would proceed as necessary to facilitate the release of our insured's vehicle. Jim then calls at 4pm and asked if he could come and pickup the vehicle. We explained that we would not restrict Nationwide from settling this claim and told him to have co-part come and get it. I called Nationwide customer relations and explained to them the problems I was having with this claim. Jim Russell made an offer of $1424. I explained to him that I would take that as partial payment and when the vehicle is sold send us the difference. I wrote this letter to Jim stating this Dear Jim, As per our conversation with you on Tuesday March 7th, 2006 let it be known I never agreed to your terms or figures. I informed you that we will apply our business general accounting principals, and also made it clear that the vehicle is ready to be picked up by your company, so there will be no delays for the settlement of this claim from our company. We are not in business to alienate our customers; we know that they are very valuable in the success of our business. In the future please adhere to a professional market conduct as your company has done in the past. Please review the final invoice and respond to the balance amount that is due. Also it took over 5 business days to look at this vehicle and determine that this vehicle was a total loss. I feel at no fault of ours you did not mitigate your own damages correctly. Now we are not being compensated for our charges/expense. Please review your past total loss claims and realize that you have compensated us numerous times for protective care and custody for more that forty five dollars per day. I feel that I am being strong armed, threatened, and controlled by Nationwide Insurance Company