PCTG Consumer Complaint Report Record ID#: 1956441737
Date of Report Submission: 03/23/07
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: C.H.C. MOTORS INC.
State Appraiser License: 445713
Shop Representative: BARRY BOUSHELL
Address: R. D. #1 BOX 1310
City: STROUDSBURG
State: PA
Zip: 18360
Phone: 570-424-6632
Insurance Information
Insurance Company: PROGRESSIVE INSURANCE CO.
Claim Number: 07-5608448-02
Insurance Company Representative: ALEXIS RUCH
Date of Loss: 03/07/2007
Appraiser License Number: 473815
Insurance Company Phone: 570-619-6712
Legislator Information
Consumer Legislative Representative: Siptroth, John J. (D) - District 189
Consumer Senator: O'Pake, Michael A. (D) - District 11
Repair Facility Legislative Representative: Siptroth, John J. (D) - District 189
Repair Facility Senator: O'Pake, Michael A. (D) - District 11
Complaint Comments:
MICHAEL HAD GONE TO PROGRESSIVE'S OFFICE FOR AN ESTIMATE.AFTER COMPLETION OF THE ESTIMATE ALEXIS RUCH (PROGRESSIVES APPRAISER) SUGGESTED THAT MICHAEL SHOULD TAKE HIS VEHICLE TO BANGOR AUTO WORKS FOR THE REPAIR. HE HAD TOLD HER THAT HE WAS NOT INTERESTED IN TAKING HIS VEHICLE THERE AND HAD WANTED OUR SHOP TO DO THE REPAIR. SHE INSISTED SEVERAL MORE TIMES TO HIM THAT BANGOR AUTO WORKS SHOULD DO THE REPAIR. AFTER HE GOT HOME HE TRIED CALLING HER BACK.SHE WOULD NOT RETURN HIS CALL. FINALLY ON MARCH 23/O7 SHE CONTACTED HIM,SHE TOLDHIM THAT A CHECK WAS MADE OUT TO TIMS AUTO BODY AND THAT SHE SAID FOR HIM TO TAKE HIS VEHICLE THERE FOR THE REPAIR. HE AGAIN TOLD HER THAT HE WANTED OUR SHOP TO DO THE REPAIR WORK.AGAIN SHE TRIED STEERING THE WORK AWAY FROM OUR SHOP. THIS NOT THE FIRST TIME THAT PROGRESSIVE HAS TRIED TO STEER WORK FROM US, IT HAPPENS EVERY TIME THERE IS A CLAIM. FORTUNATELY THIS IS ONE CONSUMER WHO HASN'T BEEN SCARED OFF BY THEIR CLAIMS.