PCTG Consumer Complaint Report Record ID#: 2052982499
Date of Report Submission: 10/01/02
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Crawford's Auto Center, Inc.
State Appraiser License: NO
Shop Representative: STEPHEN BEHRNDT
Address: 302 W. UWCHLAN AVE.
City: DOWNINGTOWN
State: PA
Zip: 19335
Phone: 610-269-1610
Insurance Information
Insurance Company: NATIONWIDE INSURANCE COMPANY
Claim Number: 58B 60244008030201T/C1
Insurance Company Representative: KRIS KUPUSTA
Date of Loss: 08/03/02
Appraiser License Number: 168303
Insurance Company Phone: 215-889-2788
Legislator Information
Consumer Legislative Representative: Schroder, Curt (R) - District 155
Consumer Senator: Gerlach , Jim (R) - District 44
Repair Facility Legislative Representative: Schroder, Curt (R) - District 155
Repair Facility Senator: Thompson , Robert J. (R) - District 19
Complaint Comments:
Pennsylvania Department of Insurance: Nationwide's Appraiser Kapusta was requested to view and compensate for additional parts and procedures necessary to return our consumer's damaged vehicle to predamaged condition. He stopped by our facility on Oct. 1, 2002 to inspect the parts needed. After Kapusta viewed and took pictures of the parts and received copies of the necessary invoices to prove the shops expenditures he refused to leave a copy of his appraisal. Refusing to leave a copy of his appraisal is a violation of State Law. We specifically requested a copy of his appraisal however, Kapusta refused. Stephen Behrndt 610-269-1610