PCTG Consumer Complaint Report Record ID#: 2137255804
Date of Report Submission: 03/27/13
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Alan's Collision Center
State Appraiser License: 209533
Shop Representative: James Pfau
Address: 601 Red Lion Rd
City: Phila
State: Pa
Zip: 19115
Phone: 215-677-7773
Insurance Information
Insurance Company: Allstate
Claim Number: 000277862280802
Insurance Company Representative: Mark Fair
Date of Loss: 2/28/2013
Appraiser License Number: 138755
Insurance Company Phone: 267-446-8835
Legislator Information
Consumer Legislative Representative: Boyle, Brendan F. (D) - District 170
Consumer Senator: Stack, Michael J. (D) - District 5
Repair Facility Legislative Representative: Boyle, Brendan F. (D) - District 170
Repair Facility Senator: Stack, Michael J. (D) - District 5
Complaint Comments:
Allstate does not have the right to expect a 5% discount on parts. The owner supplied an estimate written at their place of employment. A discount was written into the body of the estimate. I called for a supplement to remove the discount and address missed damage. The discount was removed. The point is Allstate did not make the owner whole at the time of the orignal estimate. This was a large job replacing structual parts. I submitted an invoice for all materials needed in the repair including factory bulletions. Allstate has a material cap set at $400 and the material bill exceeded $860. Allstate refused to pay the itemized invoice for all materials used on the repair.I am asking that you please investigate this claim.