PCTG Consumer Complaint Report Record ID#: 24683889
Date of Report Submission: 10/12/04
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: GA Collision Center
State Appraiser License: n/a
Shop Representative: Art Agatsiotis
Address: 510 W. Cobbs Creek Pkwy
City: Yeadon
State: Pa
Zip: 19050
Phone: 610-626-3176
Insurance Information
Insurance Company: State Farm
Claim Number: 38-k384-06401
Insurance Company Representative: Warren Williams
Date of Loss: 2-13-04
Appraiser License Number: 155624
Insurance Company Phone: 800-839-8050
Legislator Information
Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160
Consumer Senator: Pileggi , Dominic F. (R) - District 9
Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163
Repair Facility Senator: Erickson , Edwin B. (R) - District 26
Complaint Comments:
State Farm delayed this claim on many occasions. The date of loss was on 2/13/04. They were aware of the vehicle being at the shop on the 16th. The sent an appraiser out on the 20th. Then we faxed over a supplement on the 28th and did not get a response until 3/03/04. Then we faxed over another supplement on the 8th and S/F came out on the 11th. Then we faxed over a supplement on the 12th and did not get a response until the 30th. They refused items numerous times then finally agreed to pay. Then the last supplement was on 4/2/04. Warren stated to me that he would have to fax over the supplement to us. He came out on every supplement. He refused to pay for a driver seat bracket until the 6th time out. This made the vehicle unsafe and not able to deliver to the customer. This claim was delayed so much that my customers rental expired with no fault of there own.