PCTG Consumer Complaint Report Record ID#: 260412804
Date of Report Submission: 11/15/06
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Cicconi Auto Body
State Appraiser License: 153336
Shop Representative: Robert J Cicconi
Address: 300 S Gov Printz Blvd
City: Lester
State: PA
Zip: 19029
Phone: 610-521-2286
Insurance Information
Insurance Company: Nationwide Insurance
Claim Number: 8937 57304211090601F/A1
Insurance Company Representative: Beth Walcome
Date of Loss: 11-9-06
Appraiser License Number: 245728
Insurance Company Phone: 610-457-0738
Legislator Information
Consumer Legislative Representative: Leach, Daylin (D) - District 149
Consumer Senator: Williams , Constance H. (D) - District 17
Repair Facility Legislative Representative: Raymond, Ron (R) - District 162
Repair Facility Senator: Erickson , Edwin B. (R) - District 26
Complaint Comments:
Ms. Walcome inspected the loss vehicle on 11-15-06. The appraisal contained a cap, or threshold on paint materials, of $335. The actual amount of paint materials using Nationwide's own estimating system should have been $487.20. Ms. Walcome added an additional $85 to the estimate, but said she was not authorized to pay any more for materials. The paint and materials were therefore underpaid by $67.20. Ms. Walcome said that Nationwide did not have any information to present that proved the legitimacy of their position. I explained to her that if I presented proof of the cost of materials used to repair the loss vehicle, Nationwide would actually pay far in excess of the amount generated by using their $21 per hour material rate without the cap. She also confirmed my belief that Nationwide will not pay any additional material cost regardless of any documentation I might produce. This is the same issue that was discussed with Diane Koken in our meeting of May 2004, and that was again discussed in our meeting with Ron Gallagher on October 24, 2006. This problem was also addressed in my complaints dated October 4 and October 13, 2006, neither of which have been resolved to date.