PCTG Consumer Complaint Report Record ID#: 272137488

Date of Report Submission: 02/23/02

Complaint Comments:

Appraiser is employed by Crawford and Co. Refuses to leave appraisals when looking at vehicles in my shop. Refuses to come back out on supplement request. Refuses to pay for the necessary repairs needed to put the vehicle back to pre-loss condition. Refuses to pay the labor rate and materials I charge. States that the insurance company he is writing for at that time dictates to him what he can and can not pay for. CGU Mid-Atlantic Claim

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Regulation PA Code Title 31
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Refusal to leave copy of appraisal
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Lister Automotive Inc.

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 143 Conchester Hwy.

City: Twin Oaks

State: Pa

Zip: 19014

Phone: 610-485-4380

Insurance Information

Insurance Company:

Claim Number: OPM05179X01

Insurance Company Representative: Jeffrey Azato

Date of Loss: 10-20-01

Appraiser License Number: 226616

Insurance Company Phone: 302-454-7803

Legislator Information

Consumer Legislative Representative: N/A

Consumer Senator: N/A

Repair Facility Legislative Representative: Stephen E. Barrar

Repair Facility Senator: Clarence D. Bell