PCTG Consumer Complaint Report Record ID#: 273530372

Date of Report Submission: 02/23/02

Complaint Comments:

Encompass Hired this outfit to write an appraisal for them. Never saw vehicle.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Regulation PA Code Title 31
Violation of Act 367 Title 63
Refusal or Failure to Sign
Non-personal Inspection
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment
Appraiser License Omitted

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Lister Automotive Inc.

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 143 Conchester Hwy.

City: Twin Oaks

State: Pa

Zip: 19014

Phone: 610-485-4380

Insurance Information

Insurance Company:

Claim Number: 027739576

Insurance Company Representative: Philip Duhamel ComSearch Inc.

Date of Loss: 12-3-01

Appraiser License Number: unknown

Insurance Company Phone: 800-966-7334 x617

Legislator Information

Consumer Legislative Representative: Stephen E. Barrar

Consumer Senator: Clarence D. Bell

Repair Facility Legislative Representative: Stephen E. Barrar

Repair Facility Senator: Clarence D. Bell