PCTG Consumer Complaint Report Record ID#: 335446722

Date of Report Submission: 06/04/15

Complaint Comments:

State Farm made to as difficult as possible for me to have repairs done where I wanted. They told me they have had a hard time with Professionals Auto Body (my shop) and they can't work with them. They said PAB is not on their preferred list of shops. I had to turn the claim in to my company Liberty Mutual to settle the claim so I could have the repairs done correctly.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Act 367 Title 63
Inaccurate description of repairs
Illegal Steering/Directing

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Professionals Auto Body Inc.

State Appraiser License: 150585

Shop Representative: Joe Socie

Address: 419 East P.V.B

City: Altoona

State: Pa

Zip: 16602

Phone: 814-943-7112

Insurance Information

Insurance Company: State Farm

Claim Number: 38-5X45-24302

Insurance Company Representative: Michael OBrian

Date of Loss: 03-06-2015

Appraiser License Number: 127894

Insurance Company Phone: Not on estimate

Legislator Information

Consumer Legislative Representative: Ward, Judy (R) District 80

Consumer Senator: Eichelberger, John H. (R) District 30

Repair Facility Legislative Representative: Ward, Judy (R) District 80

Repair Facility Senator: Eichelberger, John H. (R) District 30