PCTG Consumer Complaint Report Record ID#: 360776958

3-14-02 I Called Kathie for a supplement I told her that I need to schedule an appointment for a supplement. She stated to me that she was in training and would come out on 3/15 I told her that was fine. On 3/15 she stated to me that she was having computer problems and would not be able to get out so I told her to call Monday for an appointment confirmation. On Monday She stated to me that she was still having computer problems and would not be able to leave me an appraisal until Thursday 3/21 I told her that I would get back in touch with her. I then called James Ridley to discuss these matters that I have been having with Kathie.I was told that Mr.Ridley was a supervisor and I felt that I needed somewhere to turn. I asked Mr. Ridley if he could help me with this do to the fact that I heard that he was the boss. He stated to me that he was not the boss and asked me who I had heard this from. I told him I was not sure but I still asked if he could help. He stated to me that he would try to get a hold of Kathie at this meeting that they were having and he would get back to me on this. I waited a few hours and did not hear back so I had to call someone in consumer resources. She told me that she would call on this and find out what type of problems are going on. Less than 1 hour later Kathie calls very upset yelling to me that she was going to be out that day to do the supplement. She called at 4:15 and stated to me that it would have to be first thing tomorrow. I said that is fine anytime after 9AM. On 3/19 Kathie came out to do the supplement, she only paid for the parts that were required and some additional R&I times. I also felt that she was angry towards me through the negotiations. I tried to negotiate necessary repair procedures that I-Car requires necessary to put the vehicle back to pre-loss condition, and Kathie just refused to discuss any of them. She just stated that is all our company allows and that is all I am paying. Then she just walked out. I asked her experience and she stated to me that she has been in the business for 30years and how she worked for Sterling Auto Centers. Well I know that shop is I- Car certified and I feel that Kathie knows what needs to be done, but the final answer here is that N/W Insurance Company is telling there appraisers what to pay for and what not to pay for. So please look into this matter. Brad Runge