PCTG Consumer Complaint Report Record ID#: 383018592

Date of Report Submission: 05/03/05

Complaint Comments:

American Independent manager Dennis took 5% out of Cunningham’s settlement for salvage. They let the vehicle at the shop and told the Cunninghams it is there responsibility to move the vehicle and dispose of it. This vehicle was undriveable and they will have out of pocket expense to move this vehicle also they cannot have this vehicle on the road where they live. Also they deducted for the vehicle not having a radio when in deed it did it just was in the shop. It was one of those pull out radios. Also they deducted money from the settlement for other damage on the vehicle, which they say it was not from the accident. Please help us with this.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal to leave copy of appraisal
Non-Independent Appraisal
Inaccurate Total Loss Evaluation
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: N/A

Shop Representative: Art Agatsiotis

Address: 510 W. Cobbs Creek Parkway

City: Yeadon

State: Pa

Zip: 19050

Phone: 610-626-3176

Insurance Information

Insurance Company: American Independent

Claim Number: 2005-55085

Insurance Company Representative: Dennis Morrow

Date of Loss: 4/2/05

Appraiser License Number: N/W

Insurance Company Phone: 610-832-4940

Legislator Information

Consumer Legislative Representative: Donatucci, Robert C. (D) - District 185

Consumer Senator: Williams , Anthony H. (D) - District 8

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26