PCTG Consumer Complaint Report Record ID#: 398070114
Date of Report Submission: 06/10/13
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Prestige Auto Body Inc.
State Appraiser License: UNKNOWN
Shop Representative: DAN DI LORETTO
Address: 731 UNIT B CHESTER PIKE
City: PROPSECT PARK
State: PA
Zip: 19076
Phone: 610-532-3101
Insurance Information
Insurance Company: STATE FARM
Claim Number: 38-2M86-94201
Insurance Company Representative: TEAM CR UNIT C2 ACC PA NJ
Date of Loss: 5-07-13
Appraiser License Number: UNKNOWN
Insurance Company Phone: 1-800-839-8050
Legislator Information
Consumer Legislative Representative: Donatucci, Maria P. (D) - District 185
Consumer Senator: Farnese, Lawrence M., Jr. (D) - District 1
Repair Facility Legislative Representative: Miccarelli, Nick (R) - District 162
Repair Facility Senator: Williams, Anthony H. (D) - District 8
Complaint Comments:
WE WOULD APPRECIATE IF THE DOI WOULD FOLLOW THREW ON THIS COMPALINT. 1) MR. MARCHESANI'S 09' HONDA ACCORD,WAS DAMAGE IN THE LEFT FRONT FENDER AND LEFT FRONT UPPER RAIL. ALL OF THE THREE STATE FARM APPRAISERS THAT VIEWED THE VEHICLE HAD IDENTIFIED THE DAMAGES IN THE LEFT UPPER RAIL AREA, AND REFUSED TO IDENTIFY AS A "STRUCTUAL" SECTION/PART OF THE VEHICLE ON THEIR ESTIMATE, THEREFORE SHORT PAYING THE NEEDED "STRUCTUAL" RATE AMOUNT NEEDED TO BE PAID AS PER THEIR SO-CALLED "PREVAILING RATE". AS VERBATIM FROM THOSE APPRAISERS IT WAS STATE FARM COMPANY THAT TELLS THEM NOT TO IDENTIFY IT AS A STRUCTUAL COMPONENT. FORCING THEM TO NOT BE INDEPENDANT ON THE APPRAISAL. 2)AT TIME WHEN WE (PRESTIGE AUTO BODY INC.) DELIVERED MR. MARCHESANI'S VEHICLE, HE HAD STATED TO ME THAT DURING ONE OF CALLS WHEN COMMUNICATING WITH STATE FARM IN REFERANCE TO THE LOSS, THEY HAD TOLD HIM THAT HE SHOULD TAKE HIS CAR TO ONE OF THEIR SO-CALLED "SELECT SERVICE FIRST" SHOPS, SO HE WONT HAVE ANY PROBLEMS. YOU CAN SPEAK WITH THE CONSUMER, MR. MARCHESANI ON THE DEATAILS OF WHAT TRANSPIRED IN THEIR ATTEMPT ILLEGAL STEER/DIRECTION. DEPARTMENT OF INSURANCE,WE APPRECIATE ALL YOUR HELP IN THIS MATTER. THANK YOU.