PCTG Consumer Complaint Report Record ID#: 602156605
Date of Report Submission: 06/30/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Cavallo Auto Body
State Appraiser License:
Shop Representative: Rick Romano
Address: 18 S. Newtown Street Rd
City: Newtown Square
State: Pa
Zip: 19073
Phone: 610-353-3300
Insurance Information
Insurance Company: State Farm
Claim Number: 38-0568-J16
Insurance Company Representative: Inside Claim Rep
Date of Loss: 06/25/2017
Appraiser License Number:
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: Killion, Thomas H. (R) District 168
Consumer Senator: McGarrigle, Thomas J. (R) District 26
Repair Facility Legislative Representative: Killion, Thomas H. (R) District 168
Repair Facility Senator: McGarrigle, Thomas J. (R) District 26
Complaint Comments:
Another instance of State Farm trying to direct a customer away from Cavallo Auto Body by saying they should not use an independent repair facility because of potential delays,rather they should use a captive/DRP repair facility so that the car does not just sit here waiting for an appraiser to come out and inspect. The customer insisted the vehicle be transported to Cavallo and the inspection was done in 3 working days, hardly a huge delay. If a customer does not inquire about a facility then there should not be a conversation or any pressure to have to go to a captive State farm shop and clearly there was some in this case. Please investigate.